Terms of Service

Last updated: 19 March 2026

1. Acceptance of Terms

By accessing or using StableSync (the “Platform”), you agree to be bound by these Terms of Service (“Terms”) and our End User Licence Agreement (EULA). If you do not agree with any part of these Terms or the EULA, you should not use the Platform.

These Terms apply to all users, including yard owners, staff members, and horse owners who access the Platform. If you are using the Platform on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these Terms.

2. Description of Service

StableSync is a multi-tenant software-as-a-service (SaaS) platform for equestrian livery yard management. The Platform enables yard owners and staff to manage horses, bookings, rotas, billing, care plans, and day-to-day yard operations.

Each yard operates as a separate tenant with its own isolated data, users, and configuration. Features and functionality may vary depending on your subscription plan.

3. Account Registration

To use StableSync, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Keep your account details up to date
  • Keep your password secure and confidential
  • Not share your account credentials with anyone else
  • Notify us immediately if you suspect unauthorised access to your account

You are responsible for all activity that occurs under your account. StableSync is not liable for any loss or damage arising from unauthorised use of your account.

4. Subscription Plans

StableSync offers the following subscription tiers:

  • Starter (free) — Basic yard management features with limited capacity
  • Standard — Expanded features and higher capacity for growing yards
  • Premium — Full feature set with priority support for professional operations

Feature availability, capacity limits, and pricing for each tier are detailed on our pricing page. We reserve the right to change pricing or features with at least 30 days' written notice to affected subscribers. Any price changes will take effect at the start of your next billing period following the notice period.

5. Payment Terms

Paid subscriptions are processed through Stripe, our third-party payment provider. By subscribing to a paid plan, you agree to the following:

  • Auto-renewal: Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
  • Cancellation: You may cancel your subscription at any time. When you cancel, your access to paid features continues until the end of your current billing period. No partial refunds are issued for unused time within a billing period.
  • Failed payments: If a payment fails, we may retry the charge. If payment cannot be collected after reasonable attempts, your subscription may be suspended or downgraded.
  • Taxes: Prices may be exclusive of VAT or other applicable taxes, which will be added where required by law.

StableSync does not store your payment card details. All payment information is handled directly by Stripe in accordance with their terms of service.

6. Acceptable Use

You agree not to use StableSync to:

  • Engage in any illegal, fraudulent, or harmful activity
  • Abuse, harass, or threaten other users
  • Upload malicious software, viruses, or harmful code
  • Attempt to gain unauthorised access to other users' accounts or data
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Scrape, crawl, or use automated tools to extract data from the Platform
  • Resell, sublicense, or redistribute access to the Platform without our written consent
  • Interfere with or disrupt the integrity or performance of the Platform

We reserve the right to suspend or terminate your account if you violate these acceptable use terms.

7. Intellectual Property

Our platform: StableSync and all associated branding, design, code, and documentation are owned by James Watt trading as StableSync. All rights are reserved. You are granted a limited, non-exclusive, non-transferable licence to use the Platform in accordance with these Terms.

Your data: You retain full ownership of any data, content, and materials you upload to or create within StableSync. By using the Platform, you grant us a limited licence to store, process, and display your data solely for the purpose of providing the service to you.

8. User Data & Privacy

We take your privacy seriously. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms.

Data portability: You may export your data from StableSync at any time. We provide data export functionality so you can download your information in a commonly used format. If you need assistance with a data export, contact us at hello@stablesync.app.

Data deletion: Upon request or account termination, we will delete your personal data in accordance with the timelines set out in our Privacy Policy, except where we are legally required to retain certain records.

9. Service Availability

We use commercially reasonable efforts to keep StableSync available and performing well. However, we do not guarantee 100% uptime. The Platform may be temporarily unavailable due to:

  • Planned maintenance (we will provide reasonable advance notice where possible)
  • Unplanned outages caused by infrastructure issues, third-party service failures, or force majeure events
  • Emergency security patches or urgent updates

We are not liable for any loss or damage resulting from service downtime or interruptions.

10. Limitation of Liability

To the maximum extent permitted by law:

  • StableSync is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
  • StableSync shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
  • Our total liability for any claim arising from your use of the Platform shall not exceed the total fees you have paid to StableSync in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless StableSync (James Watt, sole trader) from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms
  • Your misuse of the Platform
  • Your violation of any applicable law or regulation
  • Any data you upload or process through the Platform

12. Termination

By you: You may close your account at any time by contacting us. If you are on a paid plan, your access continues until the end of your current billing period.

By StableSync: We may suspend or terminate your account if you violate these Terms, engage in abusive behaviour, or fail to pay applicable fees. We will make reasonable efforts to notify you before taking action, except where immediate action is necessary to protect the Platform or other users.

After termination: Your data will be retained for 30 days after account termination, during which time you may request an export. After 30 days, your data will be permanently deleted, except where we are legally required to retain certain records (e.g. financial records for tax purposes).

13. Multi-Tenant Provisions

StableSync is a multi-tenant platform where each yard operates as a separate tenant. The following provisions apply:

  • Data isolation:Each yard's data is stored in its own isolated database schema. Users at one yard cannot access data belonging to another yard.
  • Yard owner responsibility: Yard owners are responsible for managing their users, setting appropriate roles and permissions, and ensuring that their use of the Platform complies with applicable laws.
  • Data controller role: Yard owners act as independent data controllers for the personal data they collect about their clients, staff, and horses through the Platform. StableSync acts as a data processor on behalf of yard owners. By using the Platform, yard owners agree to our data processing terms as set out in the Privacy Policy.
  • User management: Yard owners are responsible for inviting and removing users from their yard, and for ensuring that only authorised individuals have access.

14. Third-Party Services

StableSync integrates with the following third-party services, each subject to their own terms and conditions:

We are not responsible for the availability, accuracy, or practices of any third-party service. Your use of third-party services is at your own risk.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England.

16. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' noticevia email to the address associated with your account. The updated Terms will also be posted on this page with a revised “Last updated” date.

Your continued use of the Platform after the notice period constitutes acceptance of the revised Terms. If you do not agree with the changes, you should stop using the Platform and close your account before the changes take effect.

17. Contact

If you have any questions about these Terms, please contact us: